Whole Leaf Tobacco

Customer Service

PressuredLeaf

Well-Known Member
Joined
May 20, 2018
Messages
200
Points
93
Location
Arizona
Ordered Saturday. Shipped Monday. At my door this morning (Wednesday).
And here is the thing: That's the way Don does it on each and every order.

View attachment 32759
Similar thing happened to me. Ordered Sunday, shipped Monday morning, arrived today (I'm in Newark too). They even gave me the $10 off, even though I put the code in the wrong part of form like a dummy. Excellent customer service.
 

JayT

Well-Known Member
Joined
Apr 29, 2020
Messages
67
Points
53
Location
Bama
Above and Beyond on several occasions indeed. One instance was a amazing and earned my business for life, A very small hiccup on an order, superb communication, and then not only a correction of the issue but more than 100 times expected correction. It speaks volumes in regards of the way customers are treated and sets the example for others to strive to attain.
 

FmGrowit

Head Honcho
Staff member
Joined
May 17, 2011
Messages
5,208
Points
113
Location
Freedom, Ohio, United States
Thank's guys. I'm not sure how all of you have managed to avoid my customer service skills, but you're lucky. Seriously though, if anyone ever has a legitimate issue, the only right thing to do is to correct it. We get our fair share of unreasonable complaints from customers who wouldn't share your sentiment though.
 

Yvan the terrible

Well-Known Member
Joined
May 3, 2019
Messages
67
Points
53
Location
Edmonton, Alberta
Leaves arrived today, I can only agree with Webmost. Took only 3 days for Whole Leaf Tobacco to have the order arrived in Montreal but it took Canada Post 10 days to bring em to Alberta lol, but with only $23 in duties from customs I’m a very happy camper. Looking forward to trying my 52RG mold with that Cameron wrapper.
C42AD31B-FB48-435B-89EF-CD17751EC962.jpeg
 

Radagast

Well-Known Member
Joined
Jan 7, 2020
Messages
437
Points
93
Location
Canada
I recieved my very first order from WLT today as an Xmas present to myself, fully expecting it to have been much later than this! Thank you very much for your excellent product, attention to detail (like highlighting the description of goods on the packing list for the ease of the customs agent), lightning fast order filling and all the little extras.
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Attachments

webmost

Well-Known Member
Joined
Jan 21, 2013
Messages
1,900
Points
113
Location
Newark DE
Here's USPS's tracking on my latest shipment from WLT, ordered Friday evening, Jan 8th:

January 23, 2021, 3:35 pm
Delivered, Front Door/Porch
NEWARK, DE 19713
Your item was delivered at the front door or porch at 3:35 pm on January 23, 2021 in NEWARK, DE 19713.

January 23, 2021, 6:10 am
Out for Delivery
NEWARK, DE 19713

January 23, 2021, 4:03 am
Arrived at Post Office
NEWARK, DE 19711

January 20, 2021
In Transit to Next Facility

January 16, 2021, 1:55 pm
Arrived at USPS Regional Destination Facility
PHILADELPHIA PA NETWORK DISTRIBUTION CENTER

January 11, 2021, 8:03 pm
Departed USPS Regional Origin Facility
AKRON OH DISTRIBUTION CENTER

January 11, 2021, 7:59 pm
Arrived at USPS Regional Origin Facility
AKRON OH DISTRIBUTION CENTER

January 11, 2021, 5:06 pm
Departed Post Office
CUYAHOGA FALLS, OH 44221

January 11, 2021, 2:03 pm
USPS picked up item
CUYAHOGA FALLS, OH 44221

===============================

Don shipped without delay, soon as they got in on Monday... USPS added that missing delay. Couldn't do without it. My experience has been that once a package arrives at a "Distribution Center", very little distribution occurs thereafter. So, great service by WLT, torpedoed by APWU.

Don's accompanying samples were so generous that I can only assume that in an ephemeral euphoric state (c.f. Akronym Brewing) he imagined that he can succeed without paying the mortgage. Let's see how that works out. But Thanks.

BTW, the wife simultaneously received a package of fudge for which she had paid extra for the UPS option. Then, UPS handed the box to USPS here in DullAware who took it to... that same Philly Distribution Center.

Whatcha gonna do?

This Bronceado smells terrific!
 

GWLee

Well-Known Member
Joined
Nov 14, 2020
Messages
101
Points
43
Location
Woodbridge, VA
While I'm still a newbie, I like WLT and their customer service better than anywhere else I may have gotten resources from. 97% of my orders are reserved for and placed with WLT. Can't beat the speed and quality of what I have received to date.

Thanks

Cheers
 
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