If you are charged the incorrect tax on the tobacco, we provide two places to download a reassessment form.
This window appears at checkout for ALL customers in Canada, but it also appears as though nobody ever reads it.

This one is sent to you as an attachment with your order confirmation. You click on the link (see red circle) to download the reassessment form.

And there is a third document attached to your package. Complete the form with your information and send your order back to customs.
All of the technical information is already filled out on the form. All you have to do is put your name and contact information on the form and send your order back to be reassessed. When an order is sent back for reassessment, it is correctly assessed 100% of the time.
Every single order being shipped to Canada has had these forms attached/available for the past five years.
This window appears at checkout for ALL customers in Canada, but it also appears as though nobody ever reads it.

This one is sent to you as an attachment with your order confirmation. You click on the link (see red circle) to download the reassessment form.

And there is a third document attached to your package. Complete the form with your information and send your order back to customs.
All of the technical information is already filled out on the form. All you have to do is put your name and contact information on the form and send your order back to be reassessed. When an order is sent back for reassessment, it is correctly assessed 100% of the time.
Every single order being shipped to Canada has had these forms attached/available for the past five years.