Found it: "MPI can help you if you're affected by the exercise of Biosecurity Act powers by looking at options to reduce your loss – although you'll need to ask us to do this.". On the Biosecurity Act page I linked above.
The treatment is supposedly to, in addition to killing bugs, kill fungi. They don't die at - 10That's awful, Jenny. You should make inquiries. The big cigar manufacturers like Davidoff freeze treat their leaf before export. It only has to hit -4c for a very short time to kill all the bugs, eggs etc. There is an MPI freeze treatment that takes it to -10c for a week. I'm wondering if that would be less damaging to the leaf than 85c for 15 hours and whether MPI would consider it as an alternate option. It does say on their website somewhere feel free to request an alternate treatment or words to that effect.
sounds like you need to involve a lawyerWell, if it's any help, I'm still waiting for a parcel that arrived in NZ on 12 September and I paid GST and Treatment for on 26 September. That's 2 1/2 months ago and over three months since I ordered.
Currently they are telling me that I haven't paid anything and that they will destroy the parcel if I don't respond before Dec 21.
I have sent them proof of payment but no-one seems to know where the parcel is.
And, if you think this is a rare exception, it isn't - I've seen this happen to myself and others several times in the past.
Just imagine what it's going to be like when tobacco parcels arrive here with GST not being charged and collected by the overseas seller and they get mixed up with the tens of thousands of miscellaneous small items being held in bond until a letter is written to the addressee and the GST is paid.