Whole Leaf Tobacco

Shipping delays

asm42con

Member
Joined
Jan 26, 2018
Messages
5
Points
3
My order was placed May 7, in Akron May 8, in Chicago June 9, in Canada on June 21 and through customs in 1 minute, in Kitchener on June 23, out of Kitchener June 26, June 29 marked delivered to Clifford ON only problem is I live in Central Alberta so its a little far to go to collect my mail. Now my local post office has to contact Clifford post office to arrange delivery to Alberta. Hopefully my order will be here before 2 months have passed.
 

asm42con

Member
Joined
Jan 26, 2018
Messages
5
Points
3
No it didn't go to Montreal it might have been less hassle if it did.
I have received the parcel now apparently it was express posted from Ontario.
I have been in touch with Wholeleaf and I must say there customer service is fantastic within 30 minutes of contacting them to confirm the address on the parcel had been correct (which it was) I was called back that they had a replacement parcel ready to send. Since they were in no way at fault for the screw I'll arrange payment and hope this one arrives in a much more timely manner.
 

buck

Well-Known Member
Joined
Oct 29, 2013
Messages
571
Points
43
Location
Vancouver BC Canada
Have you called anyone in Canada about your order?
I did a few weeks ago and they said it was in Montreal. I just contacted Canada Post today and that's the same info they have today.
They suggest that I contact the sender and open an investigation with USPS, so if you can please do that it would be much appreciated.
I'll PM you with the tracking number and invoice number.
 

buck

Well-Known Member
Joined
Oct 29, 2013
Messages
571
Points
43
Location
Vancouver BC Canada
Finally got my package pickup notice today ! 12 weeks since it was sent.. I'll pick iy up tomorrow , hope it's in good condition and they didn't toss it around.
 

stdly

Well-Known Member
Joined
May 15, 2020
Messages
107
Points
43
Location
Ontario Canada
Finally got my package pickup notice today ! 12 weeks since it was sent.. I'll pick iy up tomorrow , hope it's in good condition and they didn't toss it around.
Great news I figured it was lost forever.
Hopefully it will be the last time your order takes 3 months for Canada Post to deliver.

Steve
 
Top